Stepping into the world of the Bloomsburg University store
When you walk into the store, it's set up in 3 different ways. There is a checkout area, a bookstore area for students, and there are multiple areas of merchandise showing your support for Bloomsburg University. As you walk in, you'll notice a lot of students behind counters and cash registers and also stocking the shelves. This is because it is a high-volume area for student employment. The bookstore can be an intriguing place to explore as its full of different areas and it's not often talked about. The bookstore serves three different purposes: A merchandise store for supporting Bloomsburg University, A quick access place for quick snacks and drinks that might be needed, and the bookstore area for students to get their textbooks needed for classes. An interview was set up with Sandy Freman whom is the supervisor for marketing and customer service and Laura who is the manager of the store. The initial reason for setting up the interview was to get some information about what goes on in the bookstore.
The shop consists of 7 diffrent sections. Section one is the clothing section, this ranges from hoodies and shirts to pants and socks. Section 2 consists of mixed merchandise inlcuding cups bookbags keychians and other items that have the bloomsburg logo on it. Section 3 consits of a small food and drink section which includes cases of soda and water, some ceral and other food similar items. Section 4 is the student bookstore where you can get textbooks required for classes. Sections 5 consists of the checkout lane where a makeshift line is made. Section 6 consits of the help desk for anything store related help that might be needed. Section 7 is the office supplies sections consisiting of notebooks, binders art supplies and many more possible stationary you might need.
Sandy Freman, a middle-aged woman with shoulder-length, slightly curled, deep brown hair, greeted me at the help desk window. Her white blouse complemented her kind smile and soft eyes. Sandy has been working at the bookstore for a little over a year, "My daily routine is when I come in, I like to check that our student workers and our team members are upfront and making sure the atmosphere is the way we'd like it to be here at the university store, so checking that they are ready to go and raring for the day, and coming back to the office to check on our promotional pages across social media." Sandy is a busy woman who's very passionate about her career at the bookstore. She mentioned that students have said they wished they never left as she helped them get their life on track. Her job is important to the bookstore as she deals with customer service and the promotions for the bookstore. Good customer service is important because if a customer can't get an issue solved, they won't want to come back and that would be a loss for the store. Promotions are important as they draw customers to the store and that often increases sales.
Laura is a middle-aged woman with a bright smile and sweet eyes; her long straight brown hair suits her face perfectly. From first impressions to the end of the interview Laura was welcoming and sweet. She is the manager at the store. Her job is one of the harder jobs as she has to juggle. Depending on what her job consists of is based on the day. Some of her jobs include ordering clothes from a supplier, making sure the store is stocked with supplies needed, and making sure people are doing their jobs. One of her favorite moments were when the old bookstore was still there and it was moveout day, "There was a group of boys and one had a massive Hickey on his neck and he ran over and asked if I have makeup on me, I said yes in my bag and he said can you cover this up so my mom don't see." Lauras job is important to make the whole store flow and function properly.
The store is a large part of the school. The university store is actually owned by students, and all of the money goes back to the students. The student government in charge of the store and all of the proceeds actually go back to the students to fund events and after school programs. Overall, that is the feel you get from the bookstore but also some unknown knowledge.
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